Return Policy
Return Policy
Last updated: 17 September 2026
At Whitfield London, we want you to be satisfied with your purchase. If you wish to return an item, please follow the conditions and procedure below.
Return Conditions
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unworn, unwashed, undamaged and unaltered.
- All original tags, labels and the original hangtag must remain attached.
- Trying on an item is permitted, but extended wear is not.
- The item must have been purchased directly from Whitfield London.
- Where requested, the customer must provide the required photographs before the return can be authorised.
These conditions do not affect your statutory rights where an item is faulty, damaged upon arrival or incorrectly supplied.
Return Procedure
To request a return, contact us at info@whitfieldlondon.com within 30 days of receiving your order.
Before authorising a return, we may request clear photographs showing:
- the front of the item;
- the back of the item; and
- the original hangtag clearly visible and still attached.
Once your return has been authorised, our Customer Support Team will provide you with the correct return address and a Return Form.
Please complete the Return Form and include it with your return parcel.
Returns must only be sent to the return address provided by our Customer Support Team. Please do not return an order to any other address.
Return Shipping Costs
Where the return is made at the customer's expense, the customer is responsible for arranging and paying for the return shipment.
This includes any applicable:
- international shipping fees;
- customs charges; and
- import duties.
If an item is faulty, damaged upon arrival or incorrectly supplied, please contact our Customer Support Team before arranging a return so that we can provide the appropriate solution.
Return Shipping & Lost Parcels
We strongly recommend using a tracked shipping service (track & trace) for all returns.
Please retain your tracking number and proof of postage until your return has been received and your refund has been fully processed.
Whitfield London is not responsible for return parcels that are lost in transit where the return shipment has been arranged by the customer.
Once a customer has handed the return parcel to their chosen carrier, the customer is responsible for retaining the relevant shipment and tracking information.
If a return parcel is lost or cannot be delivered, the customer should contact their chosen shipping carrier directly to investigate the shipment.
If a return has not reached the return address, Whitfield London may require valid tracking information and proof of postage in order to establish the status of the shipment.
A refund cannot be processed simply on the basis that a return was sent if the returned goods have not been received, subject always to any statutory rights that apply.
Refunds
Once your return has been received at the correct return address and inspected, we will notify you regarding your refund.
If the return meets the applicable return conditions, the purchase amount will be refunded to the original payment method within 30 days.
Items must be returned in their original condition with the original hangtag attached.
Items returned without the original hangtag attached may not be eligible for a refund, except where the item is faulty, damaged upon arrival or incorrectly supplied.
Where photographs were requested as part of the return authorisation process, these must be provided before the return can be approved.
Incorrect Delivery Address
Customers are responsible for providing an accurate delivery address when placing an order.
Any address errors should be reported to us within 24 hours of placing the order.
Where tracking information confirms that an order has been delivered to the address supplied by the customer, please contact us if you believe there is an issue so that we can review the available delivery information.
Statutory Rights
Nothing in this Return Policy is intended to exclude or restrict any consumer rights that cannot lawfully be excluded or restricted.
Contact
For questions regarding a return, please contact:
Whitfield London
Email: info@whitfieldlondon.com