Terms & Conditions of Sale

Terms & Conditions of Sale

These Terms & Conditions apply to all purchases made through the Whitfield London website, located at PO Box 3554, 3083 AS Rotterdam, and reachable at info@whitfieldlondon.com.

  1. Scope of Application

By placing an order, you agree to these Terms & Conditions of Sale.

  1. Product Information

We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occasionally occur.

  1. Orders & Payment

Orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on the country. It is the customer’s responsibility to check which payment options are available for their location.

  1. Processing & Delivery

Processing Time: 1 to 3 business days

Delivery Time: 7 to 10 business days (depending on destination)

Orders are shipped directly from our supplier located in China.

  1. Returns & Cancellations

Please refer to our separate Return Policy for full details regarding returns and applicable conditions.

  1. Liability

We cannot be held responsible for any loss or damage during delivery if the tracking information confirms that the parcel has been delivered to the address provided by the customer.

Customers are responsible for ensuring that the shipping address provided at checkout is correct.

  1. Intellectual Property

All website content, including text, images, logos, and other materials, is the property of Whitfield London and may not be used, copied, or reproduced without prior written permission.

  1. Complaints

Complaints may be submitted in writing to info@whitfieldlondon.com

We aim to respond to all complaints within 5 business days.

  1. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with Dutch law.